FAQ Purchasing From China

To avoid scams, verify suppliers through trusted platforms like Alibaba, check reviews, request samples, and consider working with a sourcing agent.

A sourcing agent can help ensure you deal with reliable suppliers, negotiate better terms, and handle logistics, making the process safer and more efficient.

Researching supplier reviews, requesting references, and using established platforms like Alibaba or Global Sources are good starting points.

Be aware of tariffs, customs regulations, and shipping fees. Ensure proper documentation and clear communication with the supplier to avoid delays.

Using secure payment methods like PayPal, letter of credit (L/C), or escrow services can help protect your transactions.

Request samples before ordering in bulk, and consider hiring a third-party inspection service to check quality before shipping.

Yes, Ningqu provides sample orders for most of their products, enabling you to assess quality and customization options prior to a bulk purchase.

The Minimum Order Quantity (MOQ) varies based on the nature of the products we offer. Our promotional items, which are low-cost daily consumables, are primarily targeted at business customers (B2B). The MOQ for these products is flexible, especially for special orders such as trial or supplementary orders, and can be negotiated based on specific conditions.

For our metal crafts line, we typically set a minimum order requirement of only 100 units. This is notably lower than the industry standard, as many other manufacturers often impose a minimum order of 200 units. We understand that there may be instances where a smaller order is preferable, and we welcome any inquiries or questions you may have about placing such orders. Please feel free to reach out to us for further assistance

Upon shipment, you will be provided with a tracking number via email, allowing you to monitor the delivery status of your order.

Ningqu offers competitive pricing, including discounts for large orders. For more information, please contact their sales department.

Should your order arrive damaged, immediately contact Ningqu’s customer service to arrange a return or exchange.

Absolutely! Embrace your brand identity with our OEM and logo printing services. Your vision, our expertise – together, we create standout promotional products.

YES.At Ningqu, our in-house experts are dedicated to bringing your promotional dreams to life. From marketing to advertising, we’ve got you covered. Let’s make your events truly exceptional.

Yes, indeed! Stock samples are on the house. For custom samples, we may charge for mold opening, but fear not – the courier cost can be deducted from your order. We understand the importance of exploring before committing.

To kickstart production, pre-payment is required. For orders above $3000, it’s a 50% deposit, and for orders below, 100% pre-payment. 

Not usually. Our focus is on business transactions, making Paypal less suitable. However, alternatives like credit cards via westernunion.com are welcome.

We’re just an email, call, or message away! Reach out through Email, Telephone, Wechat, or Whatsapp – whichever suits your convenience.

Shipping costs vary based on location and quantity. Once you’ve placed your order, we’ll provide an estimate tailored to your specifics.

We expect customers to send us artwork files in editable formats (.EPS, .PSD, .AI, .PDF, etc) with all fonts converted into curves/outlines.

We accept a variety of file formats, ensuring your artwork fits seamlessly into our creative process. No artwork? No worries – our designers are ready to assist, free of charge.

Absolutely! Your artwork is safe with us, making reordering a breeze. We’re committed to providing a seamless experience from start to finish.

Your deadlines are our priority. Let us know your due date early in the process, and we’ll work our magic to meet it.

Yes, indeed! Your unique designs, whether in size, mold, or pattern, are more than welcome at Ningqu.

Certainly! Share your packing ideas, and we’ll ensure your products are presented exactly as you envision.

Our production times vary, but generally fall between 1-3 weeks, depending on quantity and style. We offer shipping via air, express, and sea, providing flexibility to suit your needs.

Absolutely! Inform us before ordering, and we’ll make it happen. Your convenience is our priority.

Certainly! Let us know, and we’ll assist you in coordinating with your shipping account.

As a supplier of custom promotional products, we tailor our prices to each unique project. Share your event details, and we’ll recommend the perfect items for you.

Beyond promotional products, Ningqu offers a one-stop solution for your sourcing needs – from start to finish.

While rare, if we ship fewer than ordered, we’ll swiftly re-ship the goods. Your satisfaction is our priority

Cancellation is possible before production begins. Once your logo is on the item, cancellations are no longer accepted. Need changes? Contact our customer service – we’re here to help.

These charges cover creating molds necessary for your logo. Reordering the same item means no additional mold fees, ensuring cost-effectiveness.

Certainly! We’ll provide an artwork proof for your approval before proceeding. Swift confirmation ensures timely shipment.

No, it depends on your local customs policy. For express shipping, we usually declare lower values to minimize customs fees.

If you supply the artwork, you warrant its unrestricted use. Your logo is in safe hands with Ningqu.

Given the personalized touch, returns are a tough nut. Faulty order? Prove it with a snapshot, and we’ll remake or refund.

Local taxes may be applicable upon shipment to your country. However, when opting for Express delivery, the likelihood of incurring taxes is reduced, as the products are often classified as gifts. In contrast, with economy shipping, taxes and clearance fees will typically be required at your seaport upon collection. For specific details, it is advisable to get in touch with your local tax office.

We can accommodate most event dates, especially those within a two-week timeframe. Simply indicate your event date when placing your order, and we will expedite your request at no additional cost. In the rare instance that we are unable to meet your deadline, we commit to informing you within 24 hours and promptly initiating a refund for your order.

Feel free to share your artwork by sending it directly to us at [email protected] via email. We’re eager to receive your creative contributions!

Certainly! You have the option to use your own PMS color. Just provide us with your desired PMS color number.

What is a PMS Color Code? A PMS code comes from the Pantone system of color matching. Each shade is given a numeric value, ensuring accuracy and consistency when the color is used in printing.